FAQ

Royal Spa receptionists are experienced in all treatments and will be delighted to assist you in planning your spa program.
It is recommended that you book your treatments in advance to be able to select your desired time and avoid disappointment.

To make your Royal Spa reservation please either visit us or call to 289 353480 (from outside of our villas/resort) or 3480 (internal line).

To start your relaxing spa experience, please arrive 30 minutes prior to your appointment time.
We will be happy to give you a tour prior to your treatment, to acquaint you with your surroundings and introduce you to the spa facilities, such as sauna, Turkish bath, hammam and relaxation room, as well as the Fitness Centre.

Being respectful of the environment is part of the Royal Spa experience, so we would kindly ask you to use only the number of towels necessary.

Should you arrive late, your appointment may need to be shortened to allow the therapist to be on time for the next appointment.

On the day of treatment, try to stay out of the sun and avoid alcoholic beverages. Also do not schedule a physically demanding endeavour after a spa appointment. When in doubt, contact the Royal Spa to ask whether it is advisable to engage in a particular activity prior to your appointment.

If you must shave, do so at least 24 hours before your scheduled appointment, particularly a man receiving a facial or a woman receiving any kind of body treatment to the affected area.

Try not to eat for at least an hour before a treatment. Drink plenty of water before and after, especially if you plan to enjoy heat therapy, such as the saunas, steam room or hammam.

Please enjoy the peace and tranquility of the Royal Spa and respect your fellow clients:
In the relaxation room and elsewhere, keep conversations at a low volume. Please turn mobile phones and pagers off before entering the Royal Spa.

Yes, please!
On your first visit to the Royal Spa you will be asked to complete a health information form. If you have any type of medical condition, be sure to mention it at this time. The completion of this form is obligatory.
Please also inform the therapist if you are wearing contact lenses before you have a facial.

Upon arrival, you will be given a comfortable robe and slippers for your use. Please also remember to bring your bathing suit if you plan to use the swimming pool, saunas or steam room.

The therapist will provide you disposable underwear at the treatment room or if you may feel more comfortable you could keep your own underwear.

Your privacy will be protected at all times; your therapist will leave you to change in private.

Many treatments require removal of jewellery.
All valuables should be secured in a locker and locker keys kept with you at all times.
Each Member or Guest assumes sole responsibility for his or her property.

The Royal Spa shall not be responsible for any loss or damage to any private property used or stored on the premises.

Your treatment time is exclusively reserved for you, and in consideration for other guests, we kindly request a minimum of five hours notice, if you shouldn’t be able to keep your appointment. We will be happy to reschedule.

Any no shows or cancellations with less than five hours notice will be subject to a 50% charge.

Yes. Treat your friends and loved ones with a day at the Royal Spa.

Please let us help you to find the right present.

Yes of course!
Please ask advice to your therapist at the end of your treatment or if you prefer pass by the Royal Spa reception where you can choose from our complete range of products and ensure your relaxation and wellbeing continues.

Please openly communicate your treatment expectations. Even though we do our best to anticipate your needs, spa and its treatments is a very individual experience.

Talking to your therapists will enable them to customize your services to ensure your satisfaction.