www.valedolobo.com
Reservation policies
Please carefully read our Terms and Conditions for bookings at our resort.
GENERAL CONDITIONS
• Payments can be made by bank transfer or by credit card (via a secure link (Redunicre)
• Credit card details will be requested upon booking to secure the reservation
• After the free cancellation period, bookings will only be considered valid and confirmed once payment has been received.
• All prices include VAT at the current applicable rate
SEASONS 2021/2022
| Low Season | Mid Season | High Season |
|
01.11.2021 – 31.03.2022 & 01.11.2022 – 31.12.2022 |
01.04.2022 – 14.06.2022 & 16.09.2022 – 31.10.2022 |
15.06.2022 – 15.09.2022 |
CANCELLATION AND PAYMENT POLICIES | APARTMENTS AND TOWNHOUSES
Bar Rate / Book Now, Pay Later:
LOW SEASON
Free cancellation up to 48 hours before arrival. Cancellation within 48 hours of the arrival date or early departure, will be subject to a cancellation fee of 100% of the reservation.
The payment should be made on arrival at check-in.
MID SEASON
Free cancellation up to 7 days (or change of stay dates without cost up to 48 hours) before arrival. Cancellation within 7 days of the arrival date or early departure, will be subject to a cancellation fee of 100% of the reservation.
The full payment should be settled before the end of free cancellation period – up to 7 days before arrival.
HIGH SEASON
Free cancellation up to 15 days (or change of stay dates without costs up to 7 days) before arrival. Cancellation within 15 days of the arrival date or early departure, will be subject to a cancellation fee of 100% of the reservation.
The full payment should be settled before the end of free cancellation period – up to 15 days before arrival.
Non Refundable Rate / But Flexible:
Non refundable – The full payment should be made upon booking confirmation; The dates of stay can be changed up to 7 days before arrival and the full amount will be kept in credit for 12 months. Any change within 7 days before arrival will be charged and a penalty of 100% will be applied.
Promotional Rates:
Cancellation subject to the specific conditions of the offer.
No Show:
In case of No show the total amount of the reservation will be charged.
CANCELLATION AND PAYMENT POLICIES | VILLAS
Bar Rate / Book Now, Pay Later:
A 25% non refundable deposit is payable on all bookings upon booking confirmation . The remaining balance should be paid up to 30 days before arrival. For bookings after this period, the full amount of the reservation will be charged.
Non Refundable Rate / But Flexible:
Non refundable – The full payment should be made upon booking confirmation; The dates of stay can be changed up to 7 days before arrival and the full amount will be kept in credit for 12 months. Any change within 7 days before arrival will be charged and a penalty of 100% will be applied.
Promotional Rates:
Cancellation subject to the specific conditions of the offer.
No-show:
In case of No show the total amount of the reservation will be charged.
CHILDREN POLICY
Children and extra beds:
- Children up to 3 years old stay in a cot charged €10 per night
- Children aged between 4 and 12 stay in an extra bed charged at €30 per night
- Children over 12 are considered adults and cannot be accommodated in an extra bed and/or sofa bed
- Cots and extra beds can be provided upon request and are subject to availability
OTHER INFORMATION
Check-in & Check-out:
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Check-in from 17:00
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Check-out until 11:00
Pets:
Pets may stay in some of our Standard and Deluxe accommodation units for an additional cost. These units are subject to availability and prior confirmation by the Vale do Lobo Reservations Team.
Holidays with pets at Vale do Lobo (click here to know more)
Smoking:
All accommodation units are NON-SMOKING.
Housekeeping:
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Standard Apartments and Townhouses: Cleaning once a week
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Superior and Deluxe Apartments and Townhouses: Cleaning twice a week
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Villas: Cleaning daily except on Sundays and Public holidays
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Stays of 4 or less nights do not include maid service
NOTE: Cleaning will only be carried out in the absence of guests
VALE DO LOBO GUEST CARD
The Vale do Lobo Guest Card is an attractive bonus for visitors staying at the resort and who have booked through our Reservation service. This card provides numerous discounts and privileges across the resort throughout the guest’s stay:
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Welcome basket on arrival
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Free use of the resort shuttle
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Free entry to Well Beach Club pool complex (open from June to September, subject to weather conditions)
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Access to the outdoor pool, tennis & paddle courts in the Tennis Academy
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Business centre
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Exclusive discounts on green fees and rental of golf equipment at Vale do Lobo golf courses
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10% discount on treatments at the Royal Spa and access to the Wellness Centre
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Access to the Wellness Centre included in the price of your stay (Fitness Centre, SPA and indoor pool included) in winter stays from November to March)
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5% discount at our restaurants &bars and up to 10% discounts at the Resort shops
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10% discount at the Vale do Lobo beach concessions
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10% discount at the childrens activities at Partee Family Park and mini golf
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Access to Vale do Lobo Experience programme of activities. Check out our weekly experience calendar and pick the ones that take your fancy from the options available, which include yoga, clinical Pilates, HIIT, cross-training, running training and much more. Click here to learn more
