Our response to COVID-19: prioritizing wellbeing of our residents, staff & guests. #SafeResortLiving

Health & Safety

Ready to welcome you: our response to COVID-19

Vale do Lobo team continues to work hard to implement the highest standards of safety and cleanliness for the benefit of our residents, our employees and our guests. We continue to monitor and strictly follow national guidelines on controlling the spread of coronavirus.

For Vale do Lobo, the health and wellbeing of our community remains an absolute priority.

Right now, information and understanding is essential.

Latest update | 19th February 2022:

From 21 April, exceptional and provisional measures were established in the context of the pandemic disease COVID -19 as a consequence of the positive development of the epidemiological situation.

What does it mean?

  • The obligation to wear a mask is limited only to places characterised by the particular vulnerability of the people who frequent them (healthcare establishments and services, residential or nursing homes or home care services for vulnerable populations or elderly people, as well as long-term care units) and places characterised by intensive use (public passenger transport, including air transport, passenger transport in taxis or TVDE);
  • In addition, the Passenger Locator Form regime is repealed, making it no longer compulsory for passengers on flights to or from mainland Portugal or cruise ships docking here to fill in the Passenger Locator Form.

Any additional questions or help, please do not hesitate to contact us.

For further details on the new measures in place by the Portuguese Government, click here.

COVID-19 TESTING

We are also ready to hold your hand throughout the PCR testing process and provide full list of PCR testing points at the resort here. Ask us if you need help.


Real Estate Hospitality Proprietors Club Golf Wellness Centre Resort Shuttle

Real Estate


 

  • Hand sanitizers: Hand sanitizers are available and you are required to use them.
Download Real Estate Practical Guide (PDF)


Hospitality


CHECK-IN

  • Our Reception has a permanent opening hours (24/7) working from 08:00 to 24:00 and during the night any necessary assistance will be provided by Resort Control (+351) 289 353 415;
  • Cleaning frequency of public area was increased, especially encompassing areas and items such as doors, service desks and toilets;

  • Dispensers with antiseptic solutions are available in all public areas;
  • Contact our Reception team at +351 289 353 320 if you need any further or additional information.

ACCOMMODATION

  • The accommodation units cleaning & disinfection procedure follows recommendations of the National Health Department; 
  • The daily cleaning of the accommodation units, when applicable, will only be carried out in the absence of clients;
  • When entering your accommodation unit, we advise you to take your shoes off and wash your hands with soap and water for a minimum of 20 seconds;
  • Some items such as rugs and decorative pillows will have been removed from your accommodation unit for extra safety;
  • Blankets, extra pillows and bath robes have also been removed, however, should you need any of those, please contact Reception and we will be pleased to provide them;
  • On Check- Out day your invoice will be sent to you by email; Keys must be delivered to the Reception or simply left in your accommodation unit;

  • If you have temperature, persistent cough or difficulty breathing, please contact Reception at +351 289 353 320 and stay in your accommodation unit. Contact the National Health Service on 808 24 24 24 and seek further instructions.
     
Download Hospitality Guide (PDF)


Proprietor´s Club

CUSTOMIZED SERVICE

  • Please keep the recommended safety distance;
  • Cover your nose and mouth whenever you cough or sneeze;
  • Please disinfect your hands on your way in and out.

     
Download Club Guide (PDF)


Golf


BOOKING

  • Booking a tee time in advance is obligatory - via website, app, email or phone;
  • Visitors should book and pre-pay online at our website;
  • We requite all players to provide a phone number and email address to facilitate contact;
  • All golfers will be made aware of our procedures prior to their arrival to the course.
     

BEFORE ARRIVAL

  • Golf equipment should be washed before a player leaves home;
  • Arrive at the course no more than 20 minutes prior to reserved tee time;
  • Observe social distancing of 2 metres at all time;
  • The use of sanitary mask is also recommended when contacting other clients or staff members;
  • Locker rooms are closed. Players should arrive wearing their golf attire and change shoes at the car.
     

CHECK-IN GOLF RECEPTION

  • All players must check-in at the Golf Reception;
  • Scorecards will be available at the Golf Reception;
  • Social golf only. There will be no competitive golf.
     

CLUBHOUSE

  • Toilets will have open entrance doors and are cleaned regulary;
  • Hand dryers are disabled, paper towels will be provided;
  • Sanitized trollies and buggies are available for hire;
  • It is recommended for golfers to use their own set;

 

ON THE FIRST TEE

  • Tee times will have 10 minutes intervals;
  • Warm up at the academy is allowed;
  • All players should arrive at the first tee no more than 5 minutes prior to the reserved tee time;
  • If a player or group of players are waiting to play, the recommended social distancing should be observed at all times;
  • All players must observe the Covid-19 recommendations and follow the instructions from the staff;

 

ON THE COURSE

  • It is recommended that players disinfect their hands before, during and after the golf round. Each player should bring their own disinfectant in their bag;
  • It is recommended that players leave the course as soon as the games ends;
  • Hands may be washed and sanitized in the toilets;
  • Ensure clubs and equipment are cleaned thoroughly after use.
     
Download Golf practical Guide (PDF)



Fitness Centre


The spaces where physical activity takes place, due to their characteristics, can be places of potential transmission of viruses, either by direct and / or indirect contact.

Additional measures must be taken to ensure that the transmission is minimized:

  • The client must come equipped and bring his own towel;
  • Disinfection of hands, must be done when entering and leaving the space;

FITNESS CENTRE TIMETABLE:

Monday to Friday | 08:00h - 13:00h & 14:00h - 17:00h

Weekends & Holidays | 08:00h - 13:00h

Parque do Golfe, Vale do Lobo | Tel.: (+351) 289 353 468



Royal SPA


 

Following World Health Organization’s recommendations, for the safety of our customers and employees the Royal SPA access is only allowed for spa treatments and use of the pool by booking. We have also prepared an alternative menu of special tretamnets taking place outdoors.      However,  it is still required the presentation of a EU digital certificate or a negative test to Covid-19 to access the spa facilities.


Treatments Special Menu

MASSAGE TECHNIQUES:

  • Therapeutic Massage (Localised) | 40 min. | €70,00
  • Deep Tissue Massage | 50 min. €89,00 | 65 min. | €99,00
  • Aromatherapy | 65 min. | €99,00
  • Manual Lymphatic Drainage (Localised) | 50 min. | €79,00
  • Relaxing Massage (Full Body) | 50 min. | €79,00 || 65min. | €89,00

HOLISTIC THERAPIES:

  • Reflexology | 50 min. | €80,00

​SPECIALIST THERAPIES:

  • Physiotherapy | 50 min. | €89,00

RULES:

If you have symptoms such as breathing difficulties, dry cough, fever and tiredness, or have been in contact with someone infected, deselect your treatment. Free cancelation. Please inform us as soon as possible of your cancelation.​

  • At the SPA Reception, a dispenser of alcoholic gel for disinfection of hands is available, at the Client's sight;
  • The treatments will be carried out inside the Royal SPA and at the spa garden (bungalows) depending on availability and on the type of treatment.

OUR SPA RECEPTION WORKS WITH THE FOLLOWING TIMETABLE:

Monday - Friday | 09:00h - 19:00h

Saturdays, Sundays and holidays | 09:30h - 18:30h

Parque do Golfe, Vale do Lobo | Tel.: (+351) 289 353 468


Download Full Wellness Guide (PDF)



Resort Shuttle


PROTECTIVE MEASURES

The following protective and preventive measures must be observed until further notice by all drivers and clients in order to follow the DGS recommendations:

  • The front door of the Shuttle remains closed. The driver does not open the door. Clients are asked to get in and out using the rear door.
  • Clients will be asked to show their Cards to the drivers and inform them about their Villa number;
  • The Resort Shuttle cleaning frequency has increased.
     
Download Resort Shuttle Guide (PDF)


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