Our response to COVID-19: prioritizing wellbeing of our residents, staff & guests. #SafeResortLiving
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Important COVID-19 update | 15/01/2021

On the evening of the 14th of January 2021, the Portuguese Government announced the extension of the state of emergency to cover the period between the 15th and the 30th of January 2021. The state introduced extraordinary measures that aim to limit the spread of the pandemic and protect public health, whilst ensuring the supply chains of essential goods and services.
 
In summary, we must stay at home. Most commercial establishments will be closed except supermarkets, medical centres, dental clinics, pharmacies and vets. Restaurants can only provide take away and/or home delivery service. Exercise, pet walking and individual open-air sports activities are permitted but must be of short duration and occur in the area of residence, respecting social distancing.
 
In compliance with these rules, the following facilities/services at Vale do Lobo remain open:

  • Medical centre;
  • Pharma VDL (open Monday to Friday 09:00 to 13:00);
  • Take away service from  Partee Family Park Bar.

 

The new rules enforce a return to remote working, however, we want to reassure our community that our teams remain operational and we will continue to be there for you and answer your queries as usual, via email, telephone or videoconference if required. The Proprietors’ Club Team and Real Estate Team remain available remotely during their usual working hours.
 
Most of our essential face-to-face services will remain operational, while fully adhering to health authority advice to avoid virus transmission.
Resort Reception and Resort Control teams remain at the resort to provide assistance – with vigilance and first aid services operational 24/7. Our construction, maintenance, housekeeping, gardening, alarms and telecom teams are also working and taking care of properties and resort grounds.
 
Unfortunately, our Wellness Centre (Royal Spa & Fitness Centre) is now closed but we hope to be able to reopen once Government measures relax.
 
While we respect social distancing and containment, we also want to cultivate social connection and an active lifestyle. We will be updating our website and social media frequently in order to make sure we all keep in touch.

The wellbeing of our community and supporting your active lifestyle goals in these challenging times is at the core of what we stand for. This is why we have designed Vale do Lobo Experience @Home programme. Your favourite instructors will be streaming a series of classes to make sure you live life to the full even under the lockdown. Check the full list & sign-up HERE.

Once again it is time to stay home and stay positive. We will all overcome these challenging times and safeguard our community.